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Global round-the-clock vendor-direct support for Proxmox Virtual Environment, Proxmox Backup Server, and Proxmox Datacenter Manager goes live October 19, 2026. A new Kingston, Ontario subsidiary provides localized sales, administrative, and business-hours technical support across all North American time zones.
VIENNA, Austria, and KINGSTON, Ontario, Canada – September 02, 2026 – Proxmox Server Solutions GmbH today announced the expansion of its enterprise support to 24/7 coverage, effective October 19, 2026, alongside the launch of Proxmox North America Inc., a new subsidiary headquartered in Kingston, Ontario, Canada.
The 24/7 expansion follows sustained growth in Proxmox's installed base, now exceeding 2.3 million active Proxmox Virtual Environment servers worldwide and increasing demand across cloud, healthcare, government, finance, and enterprise sectors for continuous, direct-from-vendor support coverage. With Proxmox's global engineering and support organization having scaled substantially over recent years, 2026 is the right moment to extend the support offering to around-the-clock availability without compromising the engineering depth that customers expect from Proxmox.
The Canadian hub complements this global capability with a dedicated local presence for North America. A team of Proxmox infrastructure experts handles sales, contract administration, procurement support, and business-hours technical assistance across all North American time zones.
Bill Hughes, appointed CEO of Proxmox North America Inc., has spent over a decade in the open-source infrastructure and enterprise IT space, working closely with both vendors and end customers to deploy large-scale virtualization solutions.
"This is a natural next step," said Tim Marx, COO of Proxmox Server Solutions GmbH. "Our support team has grown significantly over the last few years, and the demand from customers across sectors including cloud, healthcare, government, education, finance has been consistent: they want direct, vendor-backed, around-the-clock support that doesn't depend on someone's local business hours. Making 24/7 a standard part of our enterprise offering is the logical move. It removes one of the last reasons organizations hesitate to put open-source infrastructure at the core of their production stack."
"The Kingston team is an integrated part of the global Proxmox support organization," said Bill Hughes, CEO of Proxmox North America Inc. It provides North American customers with a local entity for procurement and contracts, a team on your clock for day-to-day engagements across Eastern through Pacific, and a direct line into the same engineering bench that supports Proxmox globally."
24/7 Enterprise Support
Starting October 19, 2026, Proxmox's enterprise support offering expands to continuous, around-the-clock coverage for all customers worldwide:
- Access to Proxmox enterprise engineers across every time zone, 24 hours a day, 7 days a week.
- Covers Proxmox Virtual Environment, Proxmox Backup Server, and Proxmox Datacenter Manager, including offline updates and key activation for regulated, air-gapped environments.
- Delivered directly by Proxmox global engineering team.
Availability by tier:
- Premium: 24/7 coverage is included in the existing plan from day one, with unlimited support tickets, 2-hour prioritized response, and SLA-backed escalation workflows for critical and production-outage requests.
- Standard: 24/7 access opens during a subsequent onboarding window in Q4 2026.
- Basic: No change to the existing SLA. Proxmox's global support team now works beyond Austrian business hours, with local teams handling non-critical cases during their own business windows. Basic subscribers in all regions will see noticeably shorter real-world round-trip times as a result.
Proxmox North America Inc.
- The Canadian hub handles the day-to-day commercial and operational work that benefits from a local presence:
Sales & account management for US and Canadian customers and partners, during local business hours. - Business-hours technical support across Eastern, Central, Mountain, and Pacific time zones.
- Contract administration, invoicing, and procurement support in USD and CAD under a common-law legal framework.
- Partner enablement: certified reseller support, joint pre-sales engagements and co-delivery of local services.
- Certified training and expert guidance.
The team operates within Proxmox's global support and engineering organization headquartered in Vienna, Austria, which continues to drive product development and the global roadmap.
Global continuity and frictionless transition for existing clients and partners
- Current contracts remain valid, and North American customers may transfer to Proxmox North America Inc. at their next renewal in 2027. No immediate action required.
- Proxmox will accelerate investment in its certified reseller network across North America, making it significantly easier for regional channel partners to procure Proxmox support plans and bundle them with local services.
- Product development and core engineering remain based at Proxmox's Vienna headquarters, with continued investment in the team driving Proxmox's global roadmap from Europe.
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About Proxmox Server Solutions GmbH
Proxmox Server Solutions GmbH provides powerful, intuitive open-source server software that guarantees vendor independence and minimizes total cost of ownership. Enterprises of all sizes rely on the company’s reliable vendor support, certified training services, and a global network of 3,000+ integration partners to ensure business continuity. More than 60,000 enterprises worldwide hold active Proxmox support plans to secure their mission-critical IT. Established in 2005, Proxmox Server Solutions GmbH is headquartered in Vienna, Austria, with its subsidiary Proxmox North America Inc. based in Kingston, Ontario.
About Proxmox North America Inc.
Proxmox North America Inc. is the North American subsidiary of Proxmox Server Solutions GmbH, headquartered in Kingston, Ontario, Canada. It provides localized sales, enterprise technical support across North American business hours, certified training, contract administration, and consulting for Proxmox solutions across the United States and Canada. The team operates as part of Proxmox's global technical enterprise support organization.
Contact: Proxmox Server Solutions GmbH, press@proxmox.com