There are many ways you can get support for your Proxmox products: If you have a technical request, you can submit a ticket to the Proxmox experts, or seek answer in the community forum which has tens of thousands of active users worldwide. You can find help in the documentation, start a discussion on the mailing lists, watch videos, or get trained with certified Proxmox trainers.
Enterprise Support Services
Business continuity is at the heart of any organization. Proxmox Support can provide technical assistance to resolve issues and help you avoid disruptions in business operations to keep your business running smoothly.
Online Support Services
You can access support information for your Proxmox products online. Connect with the community via our support forum, monitored by Proxmox staff, or read technical documentation, mailing lists, or find information in the project pages.
Information & Documentation
Documentation
Take a look at the documentation for Proxmox products:
Project pages
Take a look at the project page for your product. You can find how-tos, installation guides, the release history and roadmap, and much more.
Life cycle and version support
All Proxmox versions are supported at least as long as their corresponding Debian version is oldstable. More details:
Communication channels
Community forum
Members in the support forum are always active and it's a great place to ask questions, find answers, share ideas, and connect with like-minded enthusiasts.
Bugzilla
Proxmox Bugzilla is our issue tracking system and you can report and track bugs there. You are unsure if it's really a bug? Please first post in a mailing list or in the forum.
Mailing lists
Join one of our public mailing lists and post your technical questions, make a feature request, or start a development discussion. Or browse the archives.
and more...
Videos
Watch video tutorials on how to install, configure, and manage the Proxmox solutions.
Benchmarks, whitepapers
The technical documents share relevant benefits of a technology or a specific topic.
It's easy to start: Just download the ISO image and install Proxmox VE on your hardware. In five minutes you'll be creating your first virtual machines and containers.
The source code of Proxmox VE is licensed under the GNU AGPLv3 and free to download and use. With the bare-metal installation, you'll get a complete operating system based on Debian GNU/Linux, 64-bit, a Proxmox VE kernel with KVM and container support, great tools for backup/restore and HA clustering, and much more... Configuration is done easily with the intuitive web-based interface.
Ready to go? Take a look at the system requirements, then follow the steps below or read the full installation guide in the Proxmox VE documentation.
Fast and easy to install
Download ISO image
The ISO image file is an image of a disk. Download the Proxmox VE ISO, then copy it to a USB flash drive or CD/DVD in order to use it.
Boot from USB or CD/DVD
Press 'Enter' to start the installation wizard on your dedicated hardware.
If you need help with the installation, read the documentation or get a subscription for technical support.
Configure the host machine
You can configure the host easily via the web browser. No need to install a separate management tool.
Find all details in the documentation:
Note: Proxmox VE is a bare-metal installer, please be aware that the complete server is used and existing data on the selected disks will be removed.
Need help from the Proxmox team?
Technical support
Get access to the Proxmox experts and submit your technical support request via the customer portal.
Training courses
Learn anything you need to know of the Proxmox VE platform in only a few days.
Documentation
Learn how to setup, configure, and manage the Proxmox virtualization platform.
Community forum
The forum is a great place to join the community and find an answer to your question.
Ready to get started?
To help IT professionals and businesses to keep their Proxmox VE deployments up-to-date, we have designed an additional service program: the Proxmox Subscription. Subscriptions provide access to the default and most stable package repository, the Proxmox Enterprise Repository, thus delivering reliable software updates and security enhancements, as well as enterprise-grade technical support.
Choose the subscription that's best for you, our four plans are flexible and scalable to your business needs. The subscription period is one year from purchase time, and gives you access to the broad infrastructure of enterprise-class software and services.
Pick the Right Plan for your Team
Combining open-source software with enterprise services & support
PREMIUM
All you'll ever need
€ 1020/year & CPU socket
- Access to Enterprise repository
- Complete feature-set
- Support via Customer Portal
- Unlimited support tickets
- Response time: 2 hours*
within a business day - Remote support (via SSH)
- Offline subscription key activation
STANDARD
Most popular
€ 510/year & CPU socket
- Access to Enterprise repository
- Complete feature-set
- Support via Customer Portal
- 10 support tickets/year
- Response time: 4 hours*
within a business day - Remote support (via SSH)
- Offline subscription key activation
BASIC
For growing businesses
€ 340/year & CPU socket
- Access to Enterprise repository
- Complete feature-set
- Support via Customer Portal
- 3 support tickets/year
- Response time: 1 business day
COMMUNITY
Starting out
€ 110/year & CPU socket
- Access to Enterprise repository
- Complete feature-set
- Community support
* Guaranteed first response time on critical support requests
FAQ
The Enterprise Repository is available to all users with an active subscription.
systems that cannot access the public internet. To use this functionality, you need a subscription key for
Proxmox Offline Mirror itself.
If you want to purchase a subscription key for the Proxmox Offline Mirror tool, please contact us.
Ticket support provided by the Proxmox Enterprise support team is available on Austrian business days (CET/CEST timezone) for all Basic, Standard, or Premium subscribers, please see all details in the Subscription Agreement.
For different timezones, contact one of our qualified Proxmox resellers who will be able to offer you help with Proxmox solutions in your timezone and your local language.
Many companies choose an open-source virtualization solution to simplify their IT infrastructure with server virtualization and consolidation. It helps them quickly reduce operating costs as well as maintenance and administration time. The open-source platform Proxmox VE comes with zero license cost, provides full access to all functionalities, and increases the flexibility, security, and reliability of your IT infrastructure.
Comparing Proxmox VE to alternatives
Proxmox VE is already the best choice for thousands of satisfied customers when it comes to choosing an alternative to VMware vSphere, Microsoft Hyper-V or Citrix XenServer. The following list will help you to compare Proxmox VE with alternatives in the server virtualization market:
Overview |
|
Base OS: | Debian GNU/Linux |
License: | GNU Affero GPL, v3 |
Full virtualization: | KVM/QEMU |
OS-level virtualization: | Linux Container (LXC) |
Architecture: | x86_64 |
Installation: | Bare-metal ISO installer |
max. RAM and CPU per host: | 128 TiB [64 PiB] RAM, 8192 logical CPUs, 8 sockets |
Key Features |
|
100% software-based | yes |
Clustering: | yes, any node in Proxmox VE can manage the cluster (no master node) |
High Availability (HA): | yes |
Storage: | LVM, LVM-thin, iSCSI/kernel, iSCSI/libiscsi, Ceph/RBD, ZFS over iSCSI, ZFS (local), directory, NFS, CIFS, GlusterFS, Proxmox Backup Server |
Virtual networking: | Bridged-Networking, Open vSwitch |
Guests: | Linux, Windows, other operating systems are known to work |
Memory deduplication/sharing: | yes, KSM |
Firewall: | built-in, cluster-wide, IPv4 and IPv6 |
Cloud-ready: | yes |
Hyper-Converged Infrastructure (HCI): | yes |
Management |
|
GUI: | full-featured, web-based user interface |
CLI: | yes |
API: | yes (REST) |
Monitoring: | yes (InfluxDB, Graphite), plugins for external monitoring solutions |
User Management: | LDAP, AD, two-factor authentication for GUI |
Permission Management: | yes, granular |
3rd party tools: | yes |
VM Lifecycle |
|
Backup/Restore: | yes, integrated (vzdump) & Proxmox Backup Server |
Live Restore: | yes (virtual machines with Proxmox Backup Server) |
Migration: | yes |
Live Migration: | yes, interchangeable CPU *configure oldest CPU type |
Storage Live Migration: | yes |
Snapshot: | yes |
Template and Clone: | yes |
Replication: | yes |
Export / Import: | yes |
Virtual CPU Overcommit: | yes |
V2V: | yes |
P2V: | yes |
Support and Pricing |
|
Free software license: | yes, AGPL,v3 |
License cost: | no |
Enterprise support: | commercial, subscription-based |
Forum support: | public community forum with free access |
Training courses: | yes |
Mailing lists: | yes, for discussion, support, feature requests |
Bugtracker: | yes |
Code repository: | public (Git) |
Self-learning paths: | documentation, project page, videos, books, etc. |
For production servers, high quality server equipment is needed. Proxmox VE supports clustering, this means that multiple Proxmox VE installations can be centrally managed thanks to the integrated cluster functionality. Proxmox VE can use local storage like (DAS), SAN, NAS, as well as shared, and distributed storage (Ceph).
Recommended Hardware
- Intel EMT64 or AMD64 with Intel VT/AMD-V CPU flag.
- Memory, minimum 2 GB for OS and Proxmox VE services. Plus designated memory for guests. For Ceph or ZFS additional memory is required, approximately 1 GB memory for every TB used storage.
- Fast and redundant storage, best results with SSD disks.
- OS storage: Hardware RAID with batteries protected write cache (“BBU”) or non-RAID with ZFS and SSD cache.
- VM storage: For local storage use a hardware RAID with battery backed write cache (BBU) or non-RAID for ZFS. Neither ZFS nor Ceph are compatible with a hardware RAID controller. Shared and distributed storage is also possible.
- Redundant Gbit NICs, additional NICs depending on the preferred storage technology and cluster setup – 10 Gbit and higher is also supported.
- For PCI(e) passthrough a CPU with VT-d/AMD-d CPU flag is needed.
For Evaluation
Minimum Hardware (for testing only)
- CPU: 64bit (Intel EMT64 or AMD64)
- Intel VT/AMD-V capable CPU/Mainboard (for KVM full virtualization support)
- Minimum 1 GB RAM
- Hard drive
- One NIC
See more details in the Requirements documentation
Testing with desktop virtualization
Proxmox VE can be installed as a guest on all common used desktop virtualization solutions as long as they support nested virtualization.
Supported web browsers for accessing the web interface
To use the web interface you need a modern browser, this includes:
- Firefox, a release from the current year, or the latest Extended Support Release
- Chrome, a release from the current year
- Microsofts currently supported version of Edge
- Safari, a release from the current year
Installation on a Debian system
If you want you can install Proxmox VE on top of a running Debian 64-bit. This is especially interesting, if you want to have a custom partition layout.
Read how to install Proxmox VE on a Debian System